Privacy Policy

We are serious about protecting your privacy & any personal data that is collected. We use this data to communicate with you about your purchase or enquiry & will only retain information where necessary for the purpose of sending future offers IF YOU SPECIFICALLY OPT-IN.

We do NOT add you to any marketing or mailing lists just because you have bought something from us or contacted us. You must have positively opted IN, either by seeing us & doing so at a show or online, to ever receive a marketing email from us.

The information we collect is:

  • Your name (so we know what to call you).
  • Your email address (so we may communicate with you).
  • Your billing and delivery address (so we may send product or communicate with you).
  • Telephone Number (in case we need to respond to your enquiry or contact you about your order, NEVER to send those annoying marketing text messages).
  • Credit card details* (held by our payment processing partner on their secure servers, not seen or retained by us at all for your safety).

*No credit card details are stored by our site.

COLLECTION AND PROCESSING OF PERSONAL DATA

Put simply, we will NEVER share your data with ANYONE, unless compelled to do so by law. If you choose to subscribe for news & emails including special offers, this information will NEVER be passed on to a third party unless compelled to by law. That information will remain with our company & the servers associated with our website.

PURPOSE OF USE

Only for the intended communication following purchase or registration for news & offers.

RIGHT OF ACCESS AND CORRECTION

If you have subscribed, you may unsubscribe from our mailing list at any time. Please follow the link within every email communication for an instant unsubscribe. The process is automated & your details will be immediately removed from our list. This will not stop further emails from us about orders you may place in the future, but you will not receive any communications unless related to a specific order.

DATA RETENTION

We will only retain your data as long as it is necessary for us to do so. Although your information will be dormant if you haven’t subscribed to our emails or ordered anything for a while, you can request removal from our database at any time simply by contacting us. If you decide to order again in the future, you will need to re-register.

COOKIE POLICY

Cookies are small text files that are stored in a browsers’ cache. The cookies cannot identify you. Even still, that sounds a bit sinister, doesn’t it – who wants to be recognised by shortbread? Anyway, using such cookies makes it possible to recognise the visitors web browser in order to optimise the website performance via our use of Google analytics, when we get time to look at it. Data collected via cookies will not be used to determine personal identity of the website visitor and is used as a way of monitoring how many unique visitors & returning visitors access our website.

Most browsers are set up to accept cookies automatically, you can choose to deactivate the cookie or remove them from storage on your computer.

If you don’t have to watch any paint dry and you’ve already cut the grass, you can find out more about how to manage and/or delete cookies at www.aboutcookies.org but, really, just get out there and enjoy life instead. You’re welcome.